Frequently Asked Questions
SHIPPING
What Shipping Methods Are Available?
Cainiao International standard shipping and DHL and UPS.
How Long Will It Take To Get My Package?
Generally, packages are sent within 72 hours, 10-15 days to receive packages, and 7-15 days of delay during festivals.
PAYMENT
What Payment Methods Are Accepted?
We accept paypal, credit cards, bank wire transfers
Is Buying On-Line Safe?
Our website used
SSL Encryption: Our website uses SSL certificates, which will encrypt the communication between the user and the server, preventing information from being stolen in transit.
Secure Payment gateway: Use a secure payment gateway to process transactions, such as PayPal, Stripe, etc. These payment gateways usually have strict security measures.
PCI DSS Compliance: If you process credit card information, make sure you comply with the PCI DSS standard, which is a global standard for keeping cardholder information secure.
Strengthen user authentication: Implement multi-factor authentication (MFA) to ensure that only authorized users can access the checkout page.
Regular security audits: Regular security audits and vulnerability scans are performed on our website to ensure that no security vulnerabilities are exploited.
Data minimization: Collect and store only the necessary payment information and avoid storing sensitive information such as CVV codes.
Keep up to date: Ensure that our website software and plug-ins are up to date to fix known security vulnerabilities.
Security Team: We establish a dedicated security team or hire security experts to monitor and respond to potential security threats.
Order & Retunrs
How do I place an Order?
Choose the product you need on our website and purchase it via paypal or credit card
How Can I Cancel Or Change My Order?
You can modify or cancel goods in the order cart background, or contact online customer service to modify or cancel
Do I need an account to place an order?
An account number is not required to purchase, but it is recommended to register for a discount
How Do I Track My Order?
You can find the latest tracking information at https://www.17track.net/
How Can I Return a Product?
We accept returns and exchanges within 15 days (returns for damaged products by the customer are not accepted), provided that the goods are in good condition. Returns caused by the seller’s fault will have the shipping cost borne by the seller; returns caused by the buyer’s fault will have the shipping cost borne by the buyer. We do not accept wholesale or customized returns.
battery charger warranty policy?
Our warranty period is 12 months. Natural disasters, wars, and water exposure are not covered by the warranty.
Order Customization
Support OEM and ODM?
Yes, we do support it. For details, please refer to our B2B introduction.
Do you support small batch wholesale?
Yes, we support minimum one-piece direct shipment
Common Questions about Chargers/Power Supplies
Common Issues of Battery Chargers
Due to the frequent problems with battery chargers, please click here to view them
Common Problems of Power Supply
Due to the numerous common problems with power supplies, please click here to view them