Frequently Asked Questions

SHIPPING

What Shipping Methods Are Available?

Cainiao International standard shipping and DHL and UPS.

Generally, packages are sent within 72 hours, 10-15 days to receive packages, and 7-15 days of delay during festivals.

PAYMENT

What Payment Methods Are Accepted?

We accept paypal, credit cards, bank wire transfers

Our website used
SSL Encryption: Our website uses SSL certificates, which will encrypt the communication between the user and the server, preventing information from being stolen in transit.

Secure Payment gateway: Use a secure payment gateway to process transactions, such as PayPal, Stripe, etc. These payment gateways usually have strict security measures.

PCI DSS Compliance: If you process credit card information, make sure you comply with the PCI DSS standard, which is a global standard for keeping cardholder information secure.

Strengthen user authentication: Implement multi-factor authentication (MFA) to ensure that only authorized users can access the checkout page.

Regular security audits: Regular security audits and vulnerability scans are performed on our website to ensure that no security vulnerabilities are exploited.

Data minimization: Collect and store only the necessary payment information and avoid storing sensitive information such as CVV codes.

Keep up to date: Ensure that our website software and plug-ins are up to date to fix known security vulnerabilities.

Security Team: We establish a dedicated security team or hire security experts to monitor and respond to potential security threats.

Order & Retunrs

How do I place an Order?

Choose the product you need on our website and purchase it via paypal or credit card

You can modify or cancel goods in the order cart background, or contact online customer service to modify or cancel

An account number is not required to purchase, but it is recommended to register for a discount

You can find the latest tracking information at https://www.17track.net/

We accept returns and exchanges within 15 days (returns for damaged products by the customer are not accepted), provided that the goods are in good condition. Returns caused by the seller’s fault will have the shipping cost borne by the seller; returns caused by the buyer’s fault will have the shipping cost borne by the buyer. We do not accept wholesale or customized returns.

Our warranty period is 12 months. Natural disasters, wars, and water exposure are not covered by the warranty.

Order Customization

Support OEM and ODM?

Yes, we do support it. For details, please refer to our B2B introduction.

Yes, we support minimum one-piece direct shipment

Common Questions about Chargers/Power Supplies

Common Issues of Battery Chargers

Due to the frequent problems with battery chargers, please click here to view them

Due to the numerous common problems with power supplies, please click here to view them

Main Menu

Cookie Consent with Real Cookie Banner