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Website After-Sales Policy
Welcome to our online store. We are committed to providing you with high-quality products and services. This after-sales policy outlines the after-sales services and rights you can enjoy after purchasing our products.
Return and Exchange Policy
Return Requirements: If you are not satisfied with your purchase, you may request a return within 15 days of receiving the product. Please ensure the product is unused, undamaged, and in its original packaging with tags intact. We do not accept used products or products with damaged packaging.
Exchange Requirements: If you receive a product with quality issues or that does not match your order, please contact us within 7 days of receiving the product and provide relevant evidence (such as photos). We will arrange an exchange for you.
Refund Policy
Refund Conditions: Refunds will be processed for products that meet the return requirements after they are received and inspected. Refunds will be issued to your original payment method.
Refund Timing: Refund processing times vary depending on the payment method and bank. Typically, refunds are processed within 7 working days after the product is received and inspected.
Product Warranty
Warranty Period: All products are covered by a reasonable warranty period, specific to the product type and manufacturer’s policy. Within the warranty period, we provide free repair or replacement services for faults caused by product quality issues.
Warranty Exclusions: Warranty does not cover damages caused by misuse, accidents, unauthorized repairs, or modifications.
Contact Information
If you need to request a return, exchange, refund, or inquire about our after-sales services, please contact us through the following channels:
1. Company Name: [Dongguan Heng Rui Hong technology Co., LTD]
2. Address: [Room 402, No. 52, Lane 8, Dahang Village, Huide Community, Humen Town, Dongguan City, Guangdong Province]
3.Email: [hengruihong@ohrija.com]
4. +86 15818693907
Revisions and Updates
We reserve the right to modify this after-sales policy at any time. Any updated policy will be posted on our website and will take effect immediately. Please check our after-sales policy regularly for the latest terms and conditions.
